Your Privacy Matters

1. Who We Are

Webilaa is a WhatsApp commerce automation platform operated by Poweredly (Pvt) Ltd. When we refer to "Webilaa", "we", "us" or "our" in this policy, we mean Poweredly (Pvt) Ltd and the Webilaa platform.

Contact: hello@poweredly.com

2. Information We Collect

Account information: When you register, we collect your name, email address, business name, business type and billing information.

Business content: Product listings, pricing, catalog information, order data and any content you add to your Webilaa store.

Customer interaction data: WhatsApp messages sent to and from your business bot are processed through our system to generate automated replies. We do not store the content of individual customer messages beyond what is needed for order management.

Usage data: IP address, browser type, device information, pages visited and interaction with our dashboard — collected via standard server logs and analytics.

Payment information: Processed securely by our payment provider. We do not store card details on our servers.

3. How We Use Your Information

• To provide and operate the Webilaa platform
• To process your subscription and billing
• To send transactional emails (receipts, account alerts)
• To respond to support requests
• To improve and develop our platform features
• To comply with legal obligations

We do not sell your personal data to third parties. We do not use your data for advertising.

4. WhatsApp Data

Webilaa connects to WhatsApp via the Evolution API integration. Your WhatsApp number and bot session are used solely to deliver automated responses to your customers. Customer WhatsApp numbers that interact with your bot are stored in our Firebase database under your account for the purpose of order and session management.

As a business owner, you are responsible for how you collect and use your customers' WhatsApp data in compliance with applicable laws and WhatsApp's Terms of Service.

5. Data Storage & Security

Your data is stored on Firebase (Google Cloud) infrastructure. We implement industry-standard security measures including encrypted connections (HTTPS/TLS), access controls and regular security reviews. However, no system is 100% secure and we cannot guarantee absolute security.

Data is stored primarily in servers within the Google Cloud network. By using Webilaa, you consent to this storage.

6. Data Sharing

We only share your data with:

• Firebase / Google: Our database and infrastructure provider
• Payment processors: For billing and subscription management
• Email service providers: For transactional emails
• Law enforcement: When required by law or to protect our rights

7. Cookies

We use essential session cookies to keep you logged in to your dashboard. We may use analytics cookies to understand how the platform is used. You can disable cookies in your browser settings, though this may affect dashboard functionality.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Object to or restrict certain processing
• Data portability

To exercise these rights, email us at hello@poweredly.com. We will respond within 30 days.

9. Data Retention

We retain your account data for as long as your subscription is active. When you cancel and close your account, we delete your data within 90 days, except where we are required to retain it for legal or financial compliance purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of Webilaa after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions, email us at hello@poweredly.com.

Webilaa is a product of Poweredly (Pvt) Ltd. All rights reserved.